Contact and Support Policy

How to Contact Us

AICulture Network LLC PMB 1095 1654 Mardon Dr. Dayton, OH 45432 United States Email: LaQuana@AICultureNetwork.com

Support Hours

Monday through Friday 9:00 AM–5:00 PM Eastern Time Closed on major United States holidays

We aim to respond within five business days. Complex billing, security, licensing, or technical matters may require additional time.

What to Include

For faster assistance, include:

• The adult account holder’s name.
• The email associated with the account or order.
• The order number, if applicable.
• The page or product involved.
• A clear description of the problem.

Do not email:

• Passwords.
• Magic sign-in links.
• One-time codes.
• Full payment-card numbers.
• Card security codes.
• Government identification.
• A child’s personal information.
• Photographs, videos, or attachments unless support specifically requests a safe method later.

The website does not accept file attachments at launch.

Account and Privacy Requests

Use the same email address for:

• Account access questions.
• Correction requests.
• Account-deletion requests.
• Privacy requests.
• Marketing opt-outs.
• Accessibility assistance.
• Billing and cancellation questions.

We may request reasonable verification before discussing or changing an account.

Activity Club and Skool Support

• Activity Club content, member-resource access, household licensing, or a Ready, Set, Together! billing concern: email LaQuana@AICultureNetwork.com.
• Skool sign-in, password, account security, or platform-wide technical problems: use the help and account-recovery options provided by Skool.
• Activity Club cancellation: begin with the subscription cancellation controls in the adult member’s Skool account. If those controls are unavailable or a billing error prevents cancellation, email us promptly before the next renewal when possible.
• ReadySetTogetherKids.com parent-account support: email us. Website parent accounts and Skool accounts are separate.

Do not send Skool passwords, one-time codes, full payment-card details, or a child’s personal information to us.

Social Media

Social-media messages are not an official support channel. Do not send account, billing, privacy, or security information through social media.

Official Facebook, Instagram, TikTok, and YouTube links will appear only after the corresponding official accounts are active. The website may publish adult-submitted reviews after moderation. Reviewer email addresses and moderation records are not displayed publicly. The website does not host public comments, uploads, or an internal social feed.

---