Refund and Cancellation Policy

6.1 Digital Products

Because digital products can be accessed or downloaded immediately, completed digital purchases are generally nonrefundable.

We will review requests involving:

• Duplicate charges.
• Delivery of the wrong file.
• A corrupted or unusable file.
• A material product-description error.
• A technical failure that prevents access and cannot be resolved by support.
• A verified unauthorized charge.

Contact us within 14 days of the transaction and include the adult purchaser’s name, account email, order information, and a description of the issue. Do not send full payment-card details.

When appropriate, we may provide troubleshooting, a corrected file, replacement access, store credit, or a refund.

6.2 Membership Payments

Activity Club membership charges are generally nonrefundable after processing.

Canceling stops the next renewal. Membership access continues through the end of the paid billing period unless the account is terminated for fraud, chargeback, security abuse, or material license violations.

We will review membership requests involving duplicate billing, verified billing errors, unauthorized charges, or an unresolved technical failure that materially prevented use of the membership.

6.3 Cancellation

Members may cancel through the Stripe Customer Portal or by contacting support. Cancellation requests should be made before the next renewal date.

We do not offer membership pauses at launch.

6.4 Processing

Approved refunds are returned to the original payment method when reasonably possible. Bank and card-processing timelines are controlled by the payment provider and financial institution.

6.5 Chargebacks

Please contact us first so we can investigate. Filing a chargeback does not expand the license or create a right to retain refunded content. Access connected to refunded, disputed, or reversed transactions may be suspended.

6.6 Contact

Send requests to LaQuana@AICultureNetwork.com. We aim to respond within five business days during normal support hours.

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